Kifaru International

Terms & Conditions

To Our Valued Customers, Kifaru Intl is back in limited production, and warehouse operations.  We are taking this necessary action to ensure the safety of our team members and to help limit the spread of the COVID-19 virus in our local community.  Our Customer Service and Shipping team is working hard to fulfill existing orders, lead times will increase, so please be patient with us.

We remain committed to delivering the same level of personal support that our customers have come to expect from Kifaru Intl.  Customer service phone calls are available from 12:15pm – 6pm Monday through Friday, email is still open.

Customer curbside pick up available but our showroom is closed.
For urgent inquiries, you may contact us by:
Telephone: 1-800-222-6139
Email: customerservice@kifaru.net

We appreciate your patience as we do our best to respond to your inquiries.

We want to sincerely thank you for your understanding as we navigate the impact of COVID-19 to our business.

Stay safe,

Your Kifaru Intl Team

About a Built-to-Order Product
We’re proud to provide extremely durable, lightweight products that are 100% American made. This gear will outperform and outlast anything made offshore – period. It is built specifically for serious users with the best-in-the-world materials. It is costly gear – our customers quickly acknowledge that the benefit-to-cost ratio of their Kifaru gear is quite high and is well worth the investment.
All Kifaru products are built-to-order to ensure consistently high quality, and employ our fellow Americans, many who have been with us from the Mountainsmith days – our first company.

Lead times:
Accessories: 1-2 weeks
Packs/frames: 2-3 week
Shelters/tarps: 6 weeks

Using multiple Gift Certificates: 
If you wish to use multiple gift certificates on a single order, please contact Customer Service: 1-800-222-6139


Please note:

When selecting UPS 2-day, 3-day Select and NDA as your shipping optionthese time frames are not calculated from the date the order was placed. Instead, your package will not ship until completion of your order (up to two weeks), according to our shipping policy.

Also, if you have selected Paypal as your payment option, you must wait to be transferred to Paypal and actually make your payment in Paypal after you hit the submit order button below. Your order will not be processed until you have made full payment through Paypal, which you need to do after submitting your order here.

ORDER STATUS
You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed, usually 24 hours after your order has been placed.  Once your order has been processed a new order must be placed for any additional items. multiple orders shipped to the same address may be combined into a single shipment by our shipping department but this may not result in reduced shipping and handling fees.

UPS-Trademark UPS, the UPS Shield trademark, the UPS Ready mark, the UPS Developer Kit mark and the Color Brown are trademarks of United Parcel Service of America, Inc. All Rights Reserved.
NOTICE: These fees do not necessarily represent rates charged by UPS and may include handling charges levied by Kifaru Intl..

SECURITY DISCLAIMER
We at Kifaru Intl. understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site.

PHONE NUMBER
Your phone number will only be used in rare cases when we need to contact you regarding your order. Please be assured that we will not place your phone number on any telemarketing lists, or share your phone number with any third party.

EMAIL
We use your e-mail address to keep you informed about the status of your order. When your order is placed, we will send you an e-mail to confirm your order, and we will send you a second e-mail when your order is shipped. Please be assured that we will not share your e-mail address with any third party.

SHIP TO PHONE NUMBER
We ask for a Ship To Phone Number because our shippers require us to supply that information with every shipped package. Shippers use that information only when absolutely necessary to complete delivery. If this order is being sent as a gift, please be assured that we will not contact the recipient prior to his/her receipt of the gift, place the recipient on any telemarketing lists, or share the phone number with any third party other than the shipper. If you do not know or do not wish to provide a gift recipient’s phone number, you may use your own phone number.

SHIP TO/BILL TO ADDENDUM
INTERNATIONAL CUSTOMERS – if you do not see your state, province or territory, please select “none”, and put your state, province or territory in the city line, along with the name of the city. For example, your city line might look like this if you live in Surry Hills, Australia: “Surry Hills, NSW”

BILL TO PHONE
The Bill To Phone Number is collected for the protection of the Bill To addressee. If we suspect that this order is being billed to a person without his/her knowledge, we may call that person to confirm the order prior to shipment. Please be assured that we will not place this phone number on any telemarketing lists or share it with any third party.

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