Kifaru International

Terms & Conditions

Turnaround times:

Unfortunately, due to the company’s move to Wyoming, lead time for all repairs, returns, and exchanges have been extended until further notice.

• Repairs: processed within 4 weeks of receiving; Expect an approximate lead time of 8-12 weeks. Some repairs may take longer depending on the extent of the repair.

• Returns: processed within 4 weeks of receiving; refunds can take between 3-5 business days to fully process depending on the bank

• Exchanges: processed within 8-12 week of receiving; Expect a lead time between 8-12 weeks to ship

About a Built-to-Order Product
We’re proud to provide extremely durable, lightweight products that are 100% American made. This gear will outperform and outlast anything made offshore – period. It is built specifically for serious users with the best-in-the-world materials. It is costly gear – our customers quickly acknowledge that the benefit-to-cost ratio of their Kifaru gear is quite high and is well worth the investment.
All Kifaru products are built-to-order to ensure consistently high quality, and employ our fellow Americans, many who have been with us from the Mountainsmith days – our first company.

Lead times:
Accessories: 8-12 weeks
Packs/frames: 8-12 weeks
Shelters/tarps: 8-12 weeks

*Please note: the lead times are an estimate. There are some cases where an order may ship after the given lead time depending on inventory availability.

Using Multiple Gift Certificates: 
If you wish to use multiple gift certificates on a single order, please contact Customer Service: 1-800-222-6139

Selected PayPal as your payment method: you must wait to be transferred to PayPal and actually make your payment in PayPal after you hit the submit order button below. Your order will not be processed until you have made full payment through PayPal, which you need to do after submitting your order here.

Flat Rate Shipping (Contiguous USA Only):

We offer three tiers of flat rate shipping (Contiguous USA Only)

  • $10 – Small Packages/Envelopes (i.e.: smaller accessory items)
  • $15 – Medium Packages (i.e.: meant for small packs with small frame sheets, parkas, etc.)
  • $25 – Large Packages (i.e.: for large packs, frames, shelters, slickbags, etc.)

For expedited shipping – please contact customer service: 303-278-9155

Kifaru reserves the right to choose which shipping carrier is selected at the completion of the order: either USPS or UPS

The contiguous United States consists of the 48 adjoining U.S. states and the District of Columbia on the continent of North America. The term excludes the non-contiguous states of Alaska and Hawaii and all other offshore insular areas, such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Our website is linked to USPS and UPS to determine the cost of shipping for non-contiguous states and offshore insular areas.

International Shipments:

*If you have chosen USPS as your shipping method, Kifaru International will not be held responsible to replace items that are lost or damaged by USPS. We recommend choosing UPS Worldwide as your method of shipment to ensure a greater chance of on-time delivery.

UPS Worldwide is the umbrella term that UPS uses to reference all of their international services. Our website lists all UPS shipping options at checkout for you to choose from: UPS standard, Worldwide Expedited, and Worldwide Express. UPS Worldwide Expedited and Worldwide Express import brokerage fees are zero dollars because they are included in the cost and UPS Standard import brokerage fees are a large dollar amount. There is a difference between Standard and Worldwide options in brokerage fees.

Australia and New Zealand: Most packages will need to be shipped express in order to make it through the border.

If selecting UPS 2-day, 3-day Select and Next Day Air as your shipping option, these time frames are not calculated from the date the order was placed. Instead, your package will not ship until completion of your order (up to two weeks), according to our shipping policy.

UPS-Trademark UPS, the UPS Shield trademark, the UPS Ready mark, the UPS Developer Kit mark and the Color Brown are trademarks of United Parcel Service of America, Inc. All Rights Reserved.
NOTICE: These fees do not necessarily represent rates charged by UPS and may include handling charges levied by Kifaru Intl..

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed, usually 24 hours after your order has been placed.  Once your order has been processed a new order must be placed for any additional items.

We at Kifaru Intl. understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site.

Your phone number will only be used in rare cases when we need to contact you regarding your order. Please be assured that we will not place your phone number on any telemarketing lists, or share your phone number with any third party.

We use your e-mail address to keep you informed about the status of your order. When your order is placed, we will send you an e-mail to confirm your order, and we will send you a second e-mail when your order is shipped. Please be assured that we will not share your e-mail address with any third party.

We ask for a Ship To Phone Number because our shippers require us to supply that information with every shipped package. Shippers use that information only when absolutely necessary to complete delivery. If this order is being sent as a gift, please be assured that we will not contact the recipient prior to his/her receipt of the gift, place the recipient on any telemarketing lists, or share the phone number with any third party other than the shipper. If you do not know or do not wish to provide a gift recipient’s phone number, you may use your own phone number.

INTERNATIONAL CUSTOMERS – if you do not see your state, province or territory, please select “none”, and put your state, province or territory in the city line, along with the name of the city. For example, your city line might look like this if you live in Surry Hills, Australia: “Surry Hills, NSW”

The Bill To Phone Number is collected for the protection of the Bill To addressee. If we suspect that this order is being billed to a person without his/her knowledge, we may call that person to confirm the order prior to shipment. Please be assured that we will not place this phone number on any telemarketing lists or share it with any third party.