Kifaru Lifetime Warranty

LIFETIME GUARANTEE

If something goes wrong because of how your product was built, a defect in materials or workmanship, we’ll make it right. That means we’ll repair it or replace it. No runaround, no fine print.

WHAT IS COVERED:

Manufacturing & Craftsmanship Defects: If there are any issues with materials, faulty snaps, buttons, buckles, or zippers, or problems with seams, stitching, or peeling, we’ve got you covered. We stand behind our work and will make it right.

WHAT IS NOT COVERED:

Like any hard-used piece of gear, wear and tear will happen over time. Examples of wear and tear include punctures, tears, rips, snags, fabric pulls, pilling, stains, burns, and instances of theft or loss.

Misuse, gross negligence, and accidents won’t fall under the warranty unless you’ve got a wild story to share. A great yarn can definitely help your case. Example: “a Grizz decided to floss its teeth with the zipper pulls on my pack, here are pictures” would strongly incentivize us to fix it on our dime. 

We strongly recommend sticking to our washing guidelines to clean your gear. We won’t be able to cover products that are damaged due to improper washing methods outside our instructions.

We take pride in our gear and want to ensure your outdoor experiences are as hassle-free as possible. Even if the issue falls outside of our warranty, we’ll do everything reasonable to help get your gear back in the field. If it can be repaired, we’ll find a way, because that’s how we serve.

WHO IS RESPONSIBLE FOR SHIPPING COSTS?

If the issue is a defect on our end, we will cover the shipping costs in both directions. For normal wear and tear or self-inflicted damage, we just ask you to get it to us, and we’ll handle the return shipping anywhere in the United States. (please note, we do not cover shipping from orders from third party vendors)